This item can be exchange for replacement item due to fit on all clothing items. Items will be evenly exchanged for same/similar item. If Customer does not want the items included in package, customer must return entire box. A new box will be sent immediately within 48 hours. Customer should register on line and add items to their wish list to help team prepare boxes or add notes. The account in which the customer is subscribed will be debited once customer complete the request form for the box. There will be no refunds once account is debited. Subscription must be cancelled 5 days prior to debit date.